Wildix’ Unified Communications and Collaboration solution enhanced with BICS SIP Trunking capabilities
Brussels – Belgium, 25 October, 2018 – BICS, a global communications enabler, has today announced that it has been selected by Wildix, a WebRTC unified communications and collaboration (UC&C) provider, to deliver national and international voice capabilities to its enterprise customers. Wildix’s WebRTC UC&C solution, now packaged with BICS’ SIP Trunking solution, will enable its customers to seamlessly make and receive high-quality outbound and inbound calls via its cloud communications platform, consolidating its position as one of the top three UC&C vendors for customer satisfaction, according to Gartner.
As a result of the partnership, Wildix’s 500,000 customers across the globe can now benefit from an all-in-one packaged communications solution, which utilises BICS’ portfolio of best-in-class communication services. This also includes Cloud Numbers, and will connect enterprises’ voice services directly to local PSTN (Public Telephone Network) lines via IP.
By partnering with BICS, Wildix’s customers are now also able to:
- Expand into different geographies and instantly scale their businesses without the difficulty of having to obtain local telecom licences and establish local carrier relationships
- Support popular initiatives such as ‘bring your own device’ and remote working
- Outsource key parts of their businesses, such as customer support services, to different parts of the world, enabling them to drive cost efficiencies and improve quality of service
- Provide end-users with a start-of-art cloud-based UC&C tools.
- Provide end-users with all IP based voice services with carrier grade quality
“What differentiates us from our competitors is our commitment to deliver measurable value to our customers, which is why we chose BICS – a similarly customer-centric business – to partner with,” said Steve Osler, CEO, Wildix. “Our ‘personal touch’ approach, teamed with our efficient and simple-to-use web-based tools for enterprises, has led to a successful sales strategy resulting in a positive ROI and 100% increase in year-on-year sales between 2016 and 2017.”
Jorn Vercamert, VP Communication Solutions, BICS, added: “We’re seeing an increasing number of enterprises adopting cloud-based communications services to support their business globalisation aims and enhance productivity across their organisation. We’re excited to be working with Wildix to enable more companies to benefit from cloud communications services. BICS’ global footprint ensures high quality and hands-on support is available throughout the world, meaning Wildix can operate extremely reliable services across all time zones, resulting in very high customer satisfaction levels.”
Divya Ghai Wakankar, Head of Innovation and Cloud Communications, BICS said: “To meet the demand from enterprises to move communications services to the cloud, we have launched our SIP Trunking solution. Available across 15 countries, it enables businesses to make and receive local and internationals calls, as well as call emergency services, within a country. We take care of the local in-country connectivity, delivering integrated IP-based calling capabilities in compliance with local regulations. This way, enterprises can focus on their business expansion and top-line growth without worrying about their communication solution needs.”
As a leading international communications enabler, BICS is connecting the world by creating reliable and secure mobile experiences anytime, anywhere. We are a global voice carrier and the leading provider of mobile data services worldwide. Our solutions are essential for supporting the modern lifestyle of today’s device-hungry consumer – from global mobile connectivity, seamless roaming experiences, fraud prevention and authentication, to global messaging and the Internet of Things. We are headquartered in Brussels, with a strong presence in Africa, Americas, Asia, Europe and Middle East.
Last week, Babel’s CEO and co-founder, Ian, spoke to Cision Gorkana about his years of experience in the PR industry, the rise of alternative media, and the importance of creating a great story.
What made you found Babel PR?
Sheer arrogance. No, seriously, I’d worked a number of years in-house with a large public company and it was all becoming just a little bit boring and the only real challenge was having to deal with the communications impact of yet another new CEO (six in six years!).
I struck out on my own for a period, which was lucrative but isolating at the same time, so I decided to mix things up and move to my first position with an agency. I soon realised that having in-house experience meant that I had a better understanding of what clients are looking for.
That experience, something I think all agency people would find useful, allows you to take account of a variety of factors that aren’t always obvious and can make the difference between winning and losing new business.
I enjoyed working for an agency but the reality is that I didn’t always agree with the agency principals and if that’s the case, you only have two choices – stay, or go and do it your own way.
Fortunately, I’d also met someone who was thinking in the same way, and who had complementary skills – my now-business partner Narelle Morrison. The decision to start Babel PR happened quickly and it’s one I’ve never regretted.
Why did you choose to have Babel PR specialise in the tech sector?
The obvious answer would be to say our combined experience. Between Narelle and I, we’d built up a considerable amount of campaign experience, in terms of design and implementation, across a wide variety of technology sectors, from mobile and television to enterprise and digital media environments.
More importantly though, the last 20 years or so have been defined by technological developments enabling new business models across every sector, from healthcare and education, to retail, travel and manufacturing.
Tech seemed like – and still is – a huge growth opportunity, but because of its inherent complexity, there’s a limited number of people who can get their heads around it, especially in the B2B world. You need to understand the complexity but also have the skills and experience to translate that complexity into something mere mortals can understand.
What would you say is the biggest change in the sector since you founded Babel PR?
The rise of alternative media (including social) along with the corresponding decline in the traditional media and the inevitable pressure placed on journalists today.
When I started in the business, social media didn’t exist, we still used the fax regularly (hideous technology) and if I was going to leak a story the details may well have been delivered anonymously in an unmarked brown paper envelope.
I have fond memories of being called by former Sun editor, Kelvin MacKenzie, who was running a cable TV channel at the time, with him saying: “I know it was you that put that story out you f***er, I’ll f***ing crucify you, you bastard!”
I personally think it’s a tragedy that it’s becoming more and more difficult to make high quality journalism pay, but unfortunately, we have to accept that it’s now a very different environment in terms of the channels we operate in and the skills we need to deliver great work.
Fortunately, one thing hasn’t changed – great PR is still all about being able to identify or create a great story. If you get that right you are 90% of the way to success.
Why did you decide to expand the agency internationally and what opportunities does this bring?
Pretty much all of our clients operate in multiple geographies, and each of them have different communications requirements. A presence on the ground is needed to support this demand, so it’s important to make sure we’ve either employed individuals working in specific locations, or are working with like-minded regional agencies.
Coupled with this, there are some companies that will only consider an agency which has multiple market representations, even though a network of specialists may be able to support them more effectively. That forces you think about international expansion so that you don’t miss out on the opportunities you know you can deliver on.
The trick is to select your markets carefully to avoid overstretching your management resources – I’ve seen far too many good agencies do exactly that and fail miserably.
What are the challenges of working across multiple regions and time-zones?
The obvious thing is the time zones themselves but there are ways to deal with that effectively and let’s face it, PR has never been a nine to five job.
Less obvious are the cultural differences, and that doesn’t just mean the customs and social behaviour of the society in question – the PR industries in every country have their own distinct micro-cultures and you need to understand those.
The relationships, expectations and ways of doing things can all be very different. If you don’t get to grips with the differences you’ll find yourself always saying things like: “Why on earth can’t PRs in [insert country] ever do [insert task]?”
How do you look to measure your PR output at Babel PR?
I believe there are two fundamental measures of campaign success when it comes to PR: firstly, brand awareness, and secondly, the contribution of PR to overall sales performance.
Internally we measure PR campaigns in multiple ways – the volume, quality, placement, sentiment, message delivery, relationships built; the list goes on – but ultimately it comes down to brand awareness and/or sales performance, and PRs should not lose sight of this.
What is your most memorable moment from your time in PR?
Being taught the difference between ‘off the record’ and ‘not for publication.’
Early in my PR career I was working in-house and talking to a journalist who was writing for a well-known national publication about one of my clients, a FTSE 100 company, and a particularly thorny issue.
I gave said journalist a thorough briefing including some (very) sensitive ‘off the record’ comments. I got a terrible shock the next morning when I discovered my ‘off the record’ comments had made it to the front page of the national publication.
My phone rang off the hook that day with internal and external calls and when I’d finally managed to get hold of the journalist to ask him why on earth he’d published my comments, he calmly explained the difference between ‘off the record’ and ‘not for publication’.
Lesson learned and it’s safe to say, I’ve never made the same mistake again!
Which countries are the powerhouses of the mobile industry? Those of of who have been working in the industry will all have our ideas but we decied to test our own assumptions by analysing the companies that exhibited at Mobile World Congress (MWC) earlier this year. It’s the biggest event in the sector and so ought to be a reasonable barometer of where the action is at.
The results of the analysis are shown on the globe below with the size of the red dot being proportional to the number of companies exhibiting.
The most represented country is Spain but that’s an aberration since the Fira is obviously an easy place to get to for Spanish companies and there’s also a (very) strong representation from the peripheral industries servicing the sector (marketing, events etc.). Next on the list are the United States (355), China (216), South Korea (198 and a big increase on last year), the United Kingdom (178), France (151), Germany (141) and Israel (116).
The numbers then drop to double figures quite rapidly until you get to the 14 countries represented by a single company, from Costa Rica (with the strangely named 2fun2me) to Vietnam (Viettel Group). For those of you who think they’ve spotted an obvious error, that tiny red dot to the right of Madagascar, which appears to be swimming in the Indian Ocean, is Mauritius with two companies exhibiting – who knew!
And if you are wondering what all those companies are selling, we also carried out some analysis on that point.
This is where you start to think it’s time to rename the event. Some of the Babel crew have been attending MWC since the Cannes days and we’ve seen a lot of changes in the industry, and in the event itself, over that time. Regular visitors will know that it’s no longer completely dominated by handsets, operators and network equipment manufacturers. They still play a big part but it’s become an incredibly diverse industry.
If you would like to talk to Babel about support at MWC 2019, any of the myriad other mobile sector events, or ongoing support, let us know here.
IAI promotes financial investment in Effective Space.
Effective Space selects IAI’s space division to develop, manufacture and deliver its SPACE DRONETM in-orbit servicing fleet.
11th September 2018 – IAI and Effective Space – a company pioneering last mile logistics in space – today announced that they have signed a term sheet for cooperation, including both technological and financial partnerships. Under the conditions of the term sheet, Effective Space will appoint IAI as the primary contractor of its SPACE DRONETM spacecraft, while IAI will work to complete the necessary approvals for equity investment in Effective Space. The term sheet follows more than a year of cooperation, during which both companies have been jointly working on the SPACE DRONETM spacecraft design.
Effective Space is developing a unique, small spacecraft to extend the life of satellites in orbit, based on the vision to provide logistics services in the rapidly growing space economy. To this end, it has developed a unique and patented technology for rendezvous and docking to satellites in space through a small spacecraft called SPACE DRONE™.
Effective Space is pioneering a new era in last-mile logistics in space that will see its SPACE DRONE™ spacecraft fleet deployed to provide auxiliary services to space assets. Initial services to be provided by Effective Space will be life-extension for satellites in Geosynchronous Earth Orbit. The company’s first contract, signed in 2017 with an international satellite operator, will see two SPACE DRONE™ spacecraft launched in 2020 to extend the life of two existing satellites, and is expected to generate revenues of more than US$100 million.
“This partnership is an excellent example of the added value in the connection between IAI – Israel’s largest aerospace company – with start-ups and the world of innovative technologies and business entrepreneurship,” said Nimrod Sheffer IAI’s CEO. “IAI’s vast experience and its expertise in the development and manufacturing of small, light and fast satellites, and the innovative concept of Effective Space, has the potential for significant business activity.”
“IAI is globally recognised as a leader in the development and construction of commercial satellite technologies, and in particular, those with high performance and a small form factor,” said Arie Halsband, Founder and CEO, Effective Space. “IAI’s intention to directly invest in Effective Space is a strong endorsement of our SPACE DRONE™ programme and an indication of the potential return for investors from this new era of logistics in space and in-space robotics. For both strategic and growth investors, logistics in space is a new and exciting opportunity.”
The design of the SPACE DRONE™ spacecraft is a result of decades of experience in the field of small satellites. ‘Phase One’ services will see the spacecraft dock with existing satellites in Geosynchronous Earth Orbit that are reaching the end of their normal life expectancy. The SPACE DRONE™ spacecraft will provide station-keeping and attitude-control, relocation, deorbiting, orbit and inclination correction, and is capable of providing up to 15 years of overall life-extension service.
Logistics in space is a rapidly developing market and further services will see platform adaptations to support the evolving low-earth-orbit and medium-earth-orbit constellations, as well as active-debris-removal and in-space explorations, mining and manufacturing logistics. To meet the expected market opportunity, Effective Space ultimately anticipates a fleet of several dozen SPACE DRONE™ spacecraft to be launched and operated.
Effective Space, founded in 2013, has raised US$15 million from investment funds in previous rounds of financing.
About Effective Space
Effective Space is pioneering last-mile logistics in space. It deploys and operates a fleet of small SPACE DRONE™ spacecraft that will deliver, position, maintain, monitor and guarantee space assets in orbit and beyond. Its ‘Phase One’ rollout is based on an existing solid business case: life-extension services to operators of satellites in geosynchronous-earth-orbit (GEO). Services include station-keeping and attitude-control, relocation, orbit and inclination correction, deorbiting and ‘bringing into use’ (BIU). The SPACE DRONE™ platform is well capable of supporting evolving Low Earth Orbit (LEO) and Medium Earth Orbit (MEO) constellations, Active Debris Removal (ADR), in-space exploration, as well as manufacturing and asteroid mining logistics.
Effective Space is headquartered in the UK. For more information, visit http://effective.space.
About Israel Aerospace Industries
IAI Ltd. is Israel’s largest aerospace and defense company and a globally recognized technology and innovation leader, specializing in developing and manufacturing advanced, state-of-the-art systems for air, space, sea, land, cyber and homeland security. Since 1953, the company has provided advanced technology solutions to government and commercial customers worldwide including: satellites, missiles, weapon systems and munitions, unmanned and robotic systems, radars, C4ISR and more. IAI also designs and manufactures business jets and aero structures, performs overhaul and maintenance on commercial aircraft and converts passenger aircraft to refuelling and cargo configurations. For more information, visit www.iai.co.il.
To Keep up to date with the latest Effective Space news follow @Effective_Space on Twitter.
New mobile edge computing platform unlocks commercial opportunities for network
operators and service creators
London, UK, SEPT 5th 2018 – Ori, the network edge enabler, has announced that its on-demand mobile edge computing platform, DNA, is available for pilot projects with network operators and developers. As the industry’s first public platform that opens up the network edge for access to third party and internal developers, mobile operators now have the potential to unlock new revenue streams and commercial opportunities.
By creating a virtual service layer across telecoms networks, DNA can help identify and harness available compute power and capacity at network edge points, which can support a specific service or application. Developers in areas such as video content, IoT, telephony and messaging, can use DNA to define the geography of a new service, then automate the deployment across those specific edge points. They can monitor the in-life health of a service, track billing and customer usage, and scale it on-demand.
“In the last decade, two major developments have changed the way we connect: the rise of cloud computing and the introduction of 4G networks. Many OTT players have benefited from these advances, using telco networks to deliver their communications services over the internet. However, mobile operators have suffered from this competition, losing service revenue to these disruptive players,” commented Mahdi Yahya, CEO at Ori. “Mobile edge computing is set to rebalance the scales.”
“As applications and services become more immersive, 5G networks are required to bring a new form of application deployment, harnessing compute power at the network edge. Mobile operators have the opportunity to monetise their network assets through mobile edge computing and play a major role in a future that will bring us driverless cars, immersive communication and smart cities. Ori welcomes operators and developers to partner with us to explore how 5G network capabilities and service innovation can be driven by mobile edge computing,” Yahya finished.
Kostantinos Katsaros, 5G Technologist at Digital Catapult, added: “The value of edge computing is huge. It is key to unlocking the full potential of next-generation 5G mobile networks and offers enormous benefits, from reducing latency to improving security and providing contextual awareness to applications and services.
“Identifying the best ways to use the edge without compromising the integrity of shared network infrastructure is still challenging. Ori is playing a major role in helping to realise these benefits and we’re looking forward to opportunities to collaborate in the future.”
To follow Ori and keep up with the latest edge computing news:
#edgecomputing #5G @ori_edge @roomonelondon @Mahdiy
The bad and the ugly side of tech seems to hit the news most days, so it’s rare that we see the good that tech is doing.
As a regular volunteer, I have a particularly close connection with the Rugby Foodbank, part of the Trussell Trust Foodbank network. It is a charity that has unfortunately seen a 13% increase in emergency food supplies between 1st April 2017 and 31st March 2018. With the government unveiling its latest £100m strategy to tackle homelessness in the UK, there is now a focus on the long-term solutions for these crises, and tech should be central to this. The work that the Foodbank and homeless charities do cannot be praised enough, but how are these charities using tech to help those in crisis?
Social media is an obvious starting point for any charity. Research from Ofcom suggests that 76% of internet users have a social media profile. The boom in social channels such as Twitter, Instagram and Facebook has proven useful for charities, and has given them a tool to influence wider audiences and build up communities of supporters. It also allows charities to directly target their fundraising, volunteering and charity news.
The Foodbank has developed an app that allows users to view lists of items which are ‘urgently needed’ at their local food bank. These lists were previously only accessible via newsletters and so weren’t as easily or regularly updated. Those who run Foodbanks say that this has revolutionised the way people support and give to the charity, as they no longer receive huge donations of similar items (canned soup and tinned beans, for example) when supplies of other items are running low.
Apps to help the homeless have also been rolled out across the UK. StreetLink, for example, allows users to alert outreach services about anyone who is sleeping rough. Support can then be provided for these individuals. It is tech such as this that is helping to provide short-term relief for one of the UK’s biggest challenges. In February 2018, StreetLink received over 3,600 alerts in just 24 hours, a record high since its launch in 2012.
The rise in ecommerce is hitting the number of shoppers visiting traditional charity shops, meaning these organisations – just like other retailers – must adapt to remain successful. Launched in 2010, the online platform Give As You Live allows shoppers to donate to their favourite charities at no extra cost. Over 4,000 leading retailers, including the likes of Amazon, John Lewis and ASOS, have signed up, paying Give As You Live a percentage of subscribers’ total purchase price in commission. 50% of this is then passed on to the charity of the shopper’s choice, and the remaining funds are used to support the initiative. Rugby Foodbank, for example, has raised nearly £900 from Give As You Live.
Cambridge City Council is also using shopping and mobile payments trends to support charities, with its two contactless ‘giving points’. These terminals allow people in the region to easily donate money to Cambridge Street Aid, an organisation that is dedicated to improving the quality of life for the people of Cambridge city and county, with their contactless card or smartphone. Since its launch two years ago, Cambridge Street Aid has awarded grants totalling £35,000 to give people the support, employment assistance and accommodation they may need.
Similarly, the Greater Change scheme, backed by Oxford University Innovation and Oxford’s Said Business School, has created wearable barcodes for rough sleepers so the public can give money using their smartphones. These barcodes not only allow donors to give easily, but also ensures donations to go to a restricted fund to help recipients save for long-term goals such as rental deposits. Each homeless person is then assigned a case worker who co-manages their account and can provide necessary support. This is an innovative use of eCommerce trends to help rough sleepers in the long-term and to try to tackle the issue head-on.
As these examples demonstrate, tech is allowing charities to tap into larger target markets and raise money through online trends. A combination of technology and active engagement from the public will allow charities to continue to spread their message and raise awareness, ultimately supporting the greater good.
Government-backed initiative for 14-18-year-olds concludes with final cyber security challenge
Second of three elite Cyber Discovery camps took place in Bristol last weekend
Local students battled it out in hacking and security-focused challenges
Bristol, UK – 30th July 2018 – Local students descended on Bristol Harbour Hotel in Bristol on Saturday 28th July and Sunday 29th July as part of the final stages of the Government-backed flagship cyber security training programme, Cyber Discovery.
To help introduce cyber security as a profession to more young people, last November the UK Government launched its landmark cyber security training programme aimed at 14-18-year-olds – ‘Cyber Discovery’.
From thousands of participants overall, just 170 of the top performing and highest scoring students were invited to participate in one of three local Cyber Discovery camps taking place in Manchester, Bristol and London. Bristol Harbour Hotel in Bristol played host to the second Cyber Discovery camp on the 28th and 29th July, where 56 students competed in live, hands-on competitions such as hacking a robot arm, hacking their name badge, cryptography puzzles and listening to talks from industry professionals on the importance of cyber security as a career option. Participants were exposed to real world challenges that impact businesses every day and tasked with thwarting the tactics cyber criminals routinely use against individuals and organisations around the world.
On the final day, a tense Capture the Flag (CTF) challenge was the pinnacle of their Cyber Discovery journey. The CTF event saw students, in teams, bring together all the skills learnt in previous stages of the programme to attack systems against the clock. Students encountered web attacks, digital forensics, cryptography and binary exploitation during the CTF, learning and testing skills needed in a real-life cyber security expert’s job.
The average score achieved in prior stages of the programme by elite students invited to attend the Bristol camp was 83.7%, with the average completion being 79.2%. Given the difficulty of some of the challenges, it’s an impressive average. The top performing student invited to attend the Bristol elite camp was a girl. She scored an average of 88.9% across all 37 tests in CyberStart Essentials, the stage prior to the elite camps, proving that cyber security is definitely not just for boys. The South West was the third highest performing region to take part in Cyber Discovery. At the end of the weekend, the overall winning team in Bristol was Dial E for Exploitation.
One of Cyber Discovery’s creators, James Lyne, Head of Research and Development at SANS Institute, a key partner behind Cyber Discovery, said: “It was incredible to be part of this weekend’s Cyber Discovery Elite Bristol event. The enthusiasm and the talent of the students there was so impressive and we’ve been thrilled with the number of young people who have taken part in Cyber Discovery who have told us it’s really changed their minds about a career in cyber security. Using gamification to teach is a great and innovative way of ensuring interest is captured early on in this technology-led generation, which is something I, personally, am very excited about being a part of.”
Minister for Digital and the Creative Industries, Margot James, said: “Congratulations to all the students on making it to the Elite phase of Cyber Discovery. This is a tremendous achievement and the skills displayed so far show they could have what it takes to become a top cyber security professional. Through this programme we are inspiring the cyber security talent of tomorrow and giving some of the country’s brightest young minds the chance to learn cutting-edge cyber security skills alongside their studies.”
Joseph Bunce, aged 16, one of the Elite students at the Bristol camp and the overall winner, commented: “From the moment I started Cyber Discovery, it was obvious that cyber security was something I was interested in. As I have continued through the stages, it has becoming increasingly clear that cyber security is the right career path for me. The camp was a really great experience to learn new things and meet new people. I thoroughly enjoyed it.”
The aim of Cyber Discovery is to give young people an opportunity to learn the skills needed to either enter the cyber security industry at a junior level, or go on to further study in the area, with the ultimate goal of growing the UK’s cyber security workforce of tomorrow. Delivered for the Department of Digital, Culture, Media and Sport (DCMS) by a consortium of experts including SANS Institute, BT, the Cyber Security Challenge and FutureLearn, the programme looks to identify those with a talent for cyber security at a younger age and to encourage them towards a career in cyber.
Over 23,500 students in England played CyberStart Assess, the first phase of Cyber Discovery. Over 12,500 of those students achieved high enough scores to go through to CyberStart Game and Essentials, the next phases of the initiative. Registration for year two will open in Autumn 2018.
To follow Cyber Discovery and keep up to date with the latest Elite activity:
CDElite, #CDEliteMAN, #CDEliteBRS, #CDEliteLDN and @CyberDiscUK
Amdocs leads ETSI and ONAP compliancy for VNF onboarding automation tools to accelerate NFV ecosystem
Amdocs paves the way for fully automated VNF on-boarding for frictionless and fast delivery of network services to market
LOUIS – July 30, 2018 – Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that it is driving the industry’s specification efforts to create a standard virtual network function (VNF) packaging format that will enable the automation of VNF onboarding and acceptance testing. This standardization will allow VNFs to be interoperable with independently developed network functions virtualization (NFV) management and orchestration systems, thereby providing a major boost to NFV adoption.
As a leading member of the European Telecommunications Standards Institute (ETSI), Amdocs has taken a key role in progressing NFV in the market with the aim of converging on a common approach to describing VNFs, automation tool chains and integration strategy. As a founding platinum member of the Linux Foundation’s Open Network Automation Platform (ONAP), Amdocs will also take a leading role in the Linux Foundation’s newly created working group responsible for the standardization of VNF packages, their validation testing and compliance certification. Amdocs will drive industry collaboration by standardizing and templating systems to streamline and automate VNF onboarding, integration and lifecycle management processes based on both ETSI and ONAP NFV specifications.
Currently, the complexity associated with onboarding VNFs is a major disincentive to NFV adoption. A recent Analysys Mason research report notes that “poor standardization for VNF modelling and packaging, and the lack of tools for codifying the onboarding and lifecycle automation routines are slowing NFV adoption.”
“Amdocs taking the lead in the ETSI NFV working groups to drive standardization of VNF onboarding is great news for the industry”, said Anil Rao, Principal Analyst, Analysys Mason. “Standardization of VNF definition, packaging, and data model specification for VNF descriptors is a subject that must be tackled urgently. The success of these initiatives will accelerate the operationalization of NFV by delivering standardized VNFs to service providers, ultimately enabling the CSPs to rapidly design and deliver NFV based services to their customers.”
“As an industry pioneer in the domain of NFV, and a major ONAP open source code contributor, Amdocs is committed to standardizing the VNF packaging format,” said Anthony Goonetilleke, group president, Amdocs Technology. “Standardization will reduce barriers, simplify and shorten service provider VNF onboarding and adoption and reduce implementation time and complexity as well as lower overall costs for all stakeholders. It will also enable automatic execution of VNF onboarding and acceptance testing, and allow VNFs to be interoperable.”
- Learn more about Amdocs Open Network
- Learn about Amdocs Open Network Partner Program and it’s VNF onboarding services
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 Analysys Mason research short report, ‘VNF onboarding and lifecycle management: vital considerations to accelerate NFV adoption’ by Anil Rao and Caroline Chappell, April 2018
New automated workflows introduced to support expansive video portfolio on Verizon’s Fios Platform
LOUIS – July 31, 2018 – VUBIQUITY, an Amdocs (NASDAQ: DOX) company and a leading provider of premium content services and media technology solutions, today announced its managed services and technology platforms will provide the processing and packaging of Verizon’s vast video on-demand (VOD) and Pay Per View (PPV) portfolio across the Fios multiscreen platform. This deal also continues to include a content licensing component which is an extension of the prior relationship.
“Verizon remains vigorously focused on making content personal with video that can go anywhere to meet the demands of even the most discerning customers,” said Heather McDavitt, vice president of Verizon Fios Consumer Products.
As the bridge to over 630 content owners, Vubiquity will be supplementing Verizon’s expansive collection of assets across existing and future formats, including but not limited to 4K and High Dynamic Range (HDR). In addition, Vubiquity will make all of this media and entertainment available in a variety of business models, including TV on-demand, rental, PPV, Electronic Sell-Through (EST). This will allow Verizon’s customers to watch a robust selection of films and TV shows from major blockbusters to smaller independent films, as well as television series and digital assets from more than 100 media brands on any device.
“We are pleased to expand our partnership with Verizon as they continue to innovate for consumers across the complex and transformative media landscape,” said Darcy Antonellis, Head of the Amdocs Media Division.
Cloud native capabilities give Globe Telecom the flexibility and agility to bring customer interactions into the digital space, while deepening relationships at scale
LOUIS ⎯ July 31, 2018 ⎯ Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced its collaboration with Amazon Web Services (AWS) in enabling Globe Telecom, one of the Philippines’ largest telecommunications providers, to deliver cloud-based intelligent omnichannel routing and interactions management.
This collaboration aims to bring digital engagement to life, delivering effortless experience across all Globe Telecom touchpoints including web, portal, self-service and mobile applications, social media and messaging platforms, hotline, as well as email. This is powered by capabilities such as Artificial Intelligence, Machine Learning and Agent Desktop Unification, enabling Globe Telecom to continue to level up the care it gives to customers.
The Amazon Connect cloud-based omnichannel solution comes with open application programming interfaces (APIs), allowing Globe Telecom the flexibility to integrate with the AmdocsONE solution set, internal and third- party software systems. Amdocs will integrate these into the Globe Customer Engagement Center (CEC) infrastructure, also providing process automation with Intelligent Operations services. The solution will also provide real-time analytics for deeper insight and improvement to the customer journey.
“Our commitment is to deepen our relationships with customers, for the long haul. This starts with making each and every interaction with them as effortless as possible,” said Rebecca Eclipse, Chief Customer Experience Officer at Globe Telecom. “We are inspired by this collaboration with Amdocs and Amazon Web Services, and we believe this will enhance the experience of our customers beyond just self-service empowerment; truly caring for them and ushering them into an enriching digital lifestyle.”
Amdocs recently signed a multi-year service agreement with Globe to assist the telecommunications company in modernizing its IT operations for several lines of businesses, including prepaid and postpaid mobile services, fixed-line broadband, and enterprise services.
“Modernizing IT operations constantly is important in providing a more efficient customer experience. With the transition, Globe expects to deliver better customer interactions, by intelligently routing customer support requests to a more efficient type of assistance,” Gil Genio, Chief Technology and Information Officer at Globe Telecom, said.
“A modern, cloud-based omnichannel solution will provide Globe Telecom with an agile and robust environment that can be easily configured to meet their current and future needs”, said Nick Walton, Managing Director, at Amazon Web Services ASEAN. “With deep domain know-how and a strong track record of successfully delivering complex digital transformation projects, Amdocs is ideally suited to move the IT infrastructure and service aware network of communications and media companies into the cloud.”
“As consumers are increasingly expecting convenient, portable and user-friendly capabilities, telecom and media companies are moving to microservices, cloud and DevOps for the flexibility required to more quickly adapt and evolve to these fast-changing consumer demands,” said Gary Miles, chief marketing officer, Amdocs. “In collaboration with AWS, we help accelerate our customers’ cloud journeys and are excited to partner with agile innovators such as Globe Telecom who are expanding their use of cloud to transform customer engagements.”