Nov 12th 2015

Cable & Wireless Communications to deploy TrueCall geoanalytics platform to decrease OpEx and improve subscriber experience

Tektronix Communications, a wholly owned subsidiary of NETSCOUT SYSTEMS, INC., today announced Cable & Wireless Communications, a full-service communications provider operating throughout the Caribbean and Latin America, will deploy its TrueCall platform to reduce operating expenses and improve network and subscriber services.

TrueCall will be deployed for CWC networks operated under the LIME/Flow brand in the company’s Caribbean coverage area, and under the Bahamas Telecommunications Company (BTC) brand in the Bahamas.

With TrueCall, CWC can decrease its operating costs in a variety of ways, including:

  • Remote analysis of network performance in order to minimize travel and drive-test costs and increase efficiencies
  • Deep, rapid analysis and troubleshooting of subscriber and device performance
  • Planning and optimization of network capacity
  • Analysis and optimization of roaming-device performance on its network, translating directly into revenue benefits
  • Network planning based on historical event insight, identifying trends to better plan for expansions and services

“With the implementation of TrueCall, we will be able to drive deeper analytical insights, intelligence and solutions needed to help us forge stronger customer relationships that create long-term value, and deliver on our commitment of providing unparalleled customer service experiences in every telecoms market we serve across the Caribbean and Latin American region.” said Carlo Alloni, CWC’s Chief Technical Information Officer.

TrueCall is a real-time RAN geoanalytics platform that geolocates and analyzes every subscriber event on the mobile network, capturing and correlating customer experience, device performance and network performance data in real time. Operators can view their entire networks one subscriber experience at a time.

“CWC has to deal with a number of issues unique to a Caribbean-island operator, and TrueCall will be a valuable addition to its network management systems,” said Richard Kenedi, president of service provider business at NETSCOUT.  “With the insight TrueCall provides, CWC will solve customer and network problems and save money. We are so pleased the company chose our product to help deliver on its objectives.”