Redknee Projected for Leadership Position in Pre-Integrated Converged Billing and Customer Care Market
TORONTO – January 22, 2013 Redknee (TSX:RKN), a leading provider of business-critical billing and charging software and solutions for communications service providers, is pleased to announce that it has been featured in Ovum’s On The Radar analyst report, which highlights vendors that are bringing innovative ideas, products or business models to the market. Ovum, an independent market analyst, identifies Redknee’s end-to-end, pre-integrated, converged billing and customer care solution and the strong roadmap for its cloud-based platform as key differentiators that will see Redknee secure a strong position in the growing pre-integrated converged billing and customer care market.
Shagun Bali, Analyst at Ovum commented: “As communication service providers move toward convergence of their business units, they demand platforms that can interact and respond in real-time to subscribers’ needs, regardless of service or technology. Ovum believes that with Redknee’s commitment to innovation, particularly in cloud enablement, next generation convergence to enhance the customer experience and partner enablement to drive services on the platform, it will secure a stronger position in the market space.”
Lucas Skoczkowski, CEO, commented: “This latest report by a leading analyst firm reiterates the growing momentum that Redknee is achieving in the market, which is demonstrated through our expanding customer footprint as well as the increased recognition by industry experts. The findings from Ovum’s report validate Redknee’s focused strategy to invest in developing cloud-based and on-premise billing and customer care solutions to enable service providers to increase revenues, improve the customer experience and grow profitability.”
In addition to highlighting Redknee’s strategy to invest in its cloud-based software-as-a-service (SaaS) converged billing solution, Ovum also identifies the following key benefits:
Redknee addresses problems facing service providers that are struggling with managing identities in silos for individual applications. Redknee offers a converged billing and customer care solution that consolidates customer data and makes it available to all customer facing applications.
Redknee’s innovative converged billing platform helps service providers to enhance the customer experience, define and launch new services and promotions quickly, and reduce operating costs by eliminating integration costs and efforts.
Redknee has integrated policy controls and business intelligence capabilities into the core platform that help to analyse real-time customer data and provide personalized services.
Redknee has successfully built strong partnerships with leading IT vendors and system integrators. For example, Redknee leverages the Microsoft Dynamics CRM framework to expand its real-time billing solution to support advanced customer care, a retail and dealer network portal and innovative self-care solutions.
The full report is available for download at https://www.redknee.com/pdf/forms/Ovum_On_the_Radar_Report.aspx
For more information about Redknee and its solutions, please go to www.redknee.com
Redknee is a leading global provider of innovative communication software products, solutions and services. Redknee’s award-winning solutions enable operators to monetize the value of each subscriber transaction while personalizing the subscriber experience to meet mainstream, niche and individual market segment requirements. Redknee’s revenue generating solutions provide advanced converged billing, rating, charging and policy for voice, messaging and new generation data services to over 90 network operators in over 50 countries. Established in 1999, Redknee Solutions Inc. (TSX: RKN.TO) is the parent of the wholly-owned operating subsidiary Redknee Inc. and its various subsidiaries. References to Redknee refer to the combined operations of those entities. For more information about Redknee and its solutions, please go to www.redknee.com.